Got A QUESTION? We've got the answer

Frequently Asked Questions

How Long Does Shipping Take?

Shipping takes 1-3 weeks. All orders are shipped through standard delivery.

Shipping times may vary depending on order size.

Please be aware, turnaround time can be subject to delays related to availability of materials. 

How Much Does Shipping Cost?

We offer free worldwide shipping to all countries.

Please note that we do not cover import duties tax.

Can I Refund My Order?

If your item has arrived faulty or damaged, we can fully refund your order providing you send the item back to us. We do not cover the cost of return labels. 

If you wish to return your order, please contact us through our contact us page.

Can I Cancel My Order?

Yes, you may cancel your order within 48 hours of placing it.

Due to handcrafting each product, we are unable to cancel orders after 48 hours due to starting the production process.

Can I Customise My Order?

At the moment, we are not accepting customisation requests. However, if you would like to make a bulk purchase, we can offer a discount depending on the products.

Why Does Shipping Take So Long?

As a small business, we process, create and ship each order by hand therefore our processing and shipping times are slightly longer.

We only handcraft products at the time of receiving an order, we do not store stock due to a small production area.